About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Community Manager to oversee the excellence of community support delivery. You'll be responsible for optimizing global support initiatives and implementing strategic community support programs. This role requires strong operational expertise and collaboration skills.
Job Description
Who you are
You have a strong background in operational excellence and community support, with experience in optimizing service delivery frameworks. You understand the importance of collaboration and can effectively lead initiatives that enhance customer support processes. Your expertise allows you to serve as a spokesperson for frontline teams, ensuring their needs are met and their voices are heard.
You are adept at analyzing workflows and identifying areas for improvement, contributing to the successful implementation of strategic community support programs. Your ability to coordinate initiatives across teams ensures that the global support function operates smoothly and efficiently. You are passionate about creating a positive experience for both hosts and guests, and you thrive in environments where you can make a meaningful impact.
What you'll do
In this role, you will lead optimization initiatives within the global support function, designing and launching competency frameworks that enhance team performance. You will review and refine team workflows, ensuring that best practices are implemented across the board. Your contributions will directly influence the success of community support programs, as you work closely with frontline teams to implement new service lines and channels.
You will be responsible for launching product features and managing changes in workflows and training, ensuring that all team members are equipped with the knowledge and tools they need to succeed. Your operational expertise will guide the development of effective support strategies, and you will play a key role in shaping the overall system of global support delivery.
What we offer
Airbnb offers a competitive salary range of $112,000—$140,000 CAD annually, along with potential bonuses, equity, and benefits. You will have the opportunity to work in a collaborative environment that values innovation and community engagement. Join us in making travel more accessible and enjoyable for everyone, while contributing to a company that prioritizes authentic connections between hosts and guests.
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