About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring an Analyste sur la Qualité, Soutien Prioritaire to enhance service excellence by monitoring quality and evaluating performance. This role focuses on improving customer interactions and operational strategies.
Job Description
Who you are
You are an entry-level analyst with a keen interest in quality assurance and customer support. You understand the importance of maintaining high standards in service interactions and are eager to contribute to enhancing customer experiences. You possess strong analytical skills that enable you to evaluate performance metrics and identify areas for improvement. Your attention to detail ensures that every customer interaction meets the luxury hospitality standards that Airbnb is known for. You are comfortable working with various stakeholders and can communicate effectively to drive improvements in service quality.
What you'll do
In this role, you will monitor the quality of customer service interactions, ensuring they align with Airbnb's high standards. You will evaluate performance metrics and conduct root cause analyses to identify opportunities for continuous improvement. Collaborating closely with the customer support management team, you will help refine quality frameworks and operational strategies that enhance the overall customer experience. Your insights will guide targeted coaching and strategic decision-making, directly influencing how Airbnb's Ambassadors engage with customers. You will play a crucial role in shaping the quality of service that defines Airbnb's brand.
What we offer
Airbnb offers a competitive salary range of $71,000—$83,000 CAD annually, along with potential bonuses and benefits. You will be part of a dynamic team that values collaboration and innovation, contributing to a company that is committed to providing exceptional experiences for its users. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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