About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Customer Support • Entry-Level
Overview
Airbnb is seeking a Customer Support Specialist to provide exceptional service to its community. You'll interact directly with clients and stakeholders, ensuring high standards of service. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a dedicated and enthusiastic individual who is committed to delivering exceptional customer service. You possess strong communication skills and have a knack for problem-solving, which allows you to effectively assist clients and stakeholders. Your adaptability and responsiveness are key in a fast-paced environment, ensuring that you can handle challenges with ease. You are also hospitable and determined to uphold the highest service standards, particularly for our premium support segment. Your analytical mindset helps you understand customer needs and provide tailored solutions.
What you'll do
As a Customer Support Specialist at Airbnb, you will be on the front lines, interacting directly with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, including the luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users throughout the process. Your role will involve understanding customer inquiries, addressing their concerns, and providing timely solutions. You will also collaborate with various teams to enhance the overall customer experience and contribute to the continuous improvement of our support processes.
What we offer
Airbnb offers a full-time position based in British Columbia, Canada, where you will be part of a vibrant community dedicated to creating memorable experiences for guests and hosts alike. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. We believe in the importance of a diverse workforce and welcome applicants from all backgrounds. Join us in making a difference in the travel industry and helping our community thrive.
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