About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Specialist for CS Labs to provide exceptional customer service support. You'll interact directly with customers and internal teams to improve service initiatives. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a dedicated and enthusiastic individual with a commitment to delivering exceptional customer service. You possess strong communication skills and problem-solving abilities, allowing you to effectively interact with both customers and internal stakeholders. Your adaptability and responsiveness in a fast-paced environment make you an ideal candidate for this role. You understand the importance of fostering strong relationships with users while ensuring complete resolution of their cases. You are hospitable, analytical, and professional, demonstrating a high level of confidentiality in your work.
What you'll do
As a Specialist in CS Labs, you will function on the front line, providing end-to-end support to the Airbnb community. You will take ownership of customer cases, ensuring that each issue is resolved completely while collaborating with cross-functional teams to iterate on and improve customer service initiatives. Your role will involve interacting directly with customers, understanding their needs, and delivering solutions that enhance their experience with Airbnb. You will be responsible for maintaining high standards of service and professionalism, even under pressure, while remaining flexible and proactive in your approach.
What we offer
Airbnb offers a competitive annual salary of $53,000 CAD for this role. You will have the opportunity to work in a dynamic environment where your contributions directly impact the Airbnb community. The company values its employees and provides various benefits, including potential bonuses, equity, and Employee Travel Credits. You will be part of a team that is committed to creating unique stays and experiences for guests around the world, allowing you to connect with communities in an authentic way.
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