Customer Support • Entry-Level

Who you are

You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of customer service. You possess strong communication skills and problem-solving abilities, allowing you to effectively interact with both customers and internal stakeholders. Your adaptability and responsiveness in a fast-paced environment make you an ideal candidate for this role. You understand the importance of fostering strong relationships with users and are committed to providing end-to-end support to the Airbnb community.

What you'll do

As a Specialist in CS Labs, you will be responsible for providing exceptional customer service support to the Airbnb community. You will take ownership of cases, ensuring complete resolution while collaborating with cross-functional teams to improve and scale customer service initiatives. Your role will involve interacting directly with customers, addressing their needs, and ensuring a positive experience. You will also be tasked with adjusting to changing priorities and environments, demonstrating flexibility and professionalism in all interactions.

What we offer

Airbnb is committed to inclusion and belonging, encouraging diverse ideas that foster innovation and engagement. You will be part of a team that values creativity and collaboration, working towards enhancing the customer experience for millions of users worldwide. This full-time position offers the opportunity to grow within a globally recognized company, contributing to meaningful customer service initiatives.