About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Specialist for CS Labs to provide exceptional customer service support. You'll interact directly with customers and internal teams to improve service initiatives. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of customer service. You possess strong communication skills and problem-solving abilities, allowing you to effectively interact with both customers and internal stakeholders. Your adaptability and responsiveness in a fast-paced environment make you an ideal candidate for this role. You understand the importance of fostering strong relationships with users and are committed to providing end-to-end support to the Airbnb community.
You thrive on new challenges and are comfortable adjusting to changing priorities and environments. Your analytical mindset helps you identify areas for improvement in customer service initiatives, and you are eager to collaborate with cross-functional teams to enhance the overall user experience. You are hospitable and professional, demonstrating a high level of confidentiality in all interactions.
What you'll do
As a Specialist in CS Labs, you will be on the front line, directly interacting with customers and ensuring their needs are met. You will take ownership of cases, working diligently to resolve issues and provide exceptional support. Your role will involve partnering with various teams within Airbnb to iterate on and scale new customer service initiatives, ensuring that the Airbnb community receives the best possible experience.
You will be responsible for analyzing customer feedback and identifying trends that can help improve service delivery. Your ability to communicate effectively will be crucial as you work to build strong relationships with users and internal stakeholders alike. You will also be expected to remain flexible and proactive, adapting to the fast-paced nature of the role while maintaining a high level of professionalism.
What we offer
Airbnb is committed to fostering an inclusive and diverse workplace, encouraging all qualified individuals to apply. You will have the opportunity to work in a dynamic environment where your contributions can make a significant impact on the customer experience. This full-time position is based in Ireland, providing you with the chance to be part of a global community that values creativity and innovation.
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