About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Team Specialist for Premium Support to enhance operational efficiency within the Customer Support team. This role requires flexibility and a solid understanding of operations to support various internal services.
Job Description
Who you are
You are an operational expert with a solid understanding of customer support processes. You thrive in a fast-paced environment and are comfortable juggling multiple priorities while providing real-time guidance and support to your team. You are flexible and open to evolving responsibilities based on business needs, ensuring that the Customer Support team functions smoothly.
What you'll do
As a Team Specialist, you will support one or more internal Customer Support services, enabling the Delivery team to operate effectively. You will assist in managing in-progress casework and create a successful operational environment for Ambassadors, Supervisors, and Delivery Excellence Managers. Your role will involve providing operational assistance and ensuring that the team can meet its objectives efficiently.
What we offer
Airbnb offers a competitive salary range of €50,000—€58,000 EUR annually, along with potential bonuses, equity, and employee travel credits. You will be part of a dynamic team that values flexibility and adaptability, contributing to a culture of support and collaboration.
Interested in this role?
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