About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is seeking a Specialist in Premium Support to provide exceptional customer service to the Airbnb community. Fluency in both English and German is required for this remote role based in Ireland.
Job Description
Who you are
You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. You possess fluency in both English and German, with advanced proficiency in spoken and written communication in both languages. Your analytical skills enable you to resolve customer issues effectively while fostering strong relationships with users. You are hospitable and understand the importance of providing high standards of service, especially to key members of the community, including the Luxury segment. You are ready to take ownership of cases and ensure complete resolution.
What you'll do
As a CS Specialist in Premium Support, you will function on the front line, interacting directly with both customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, ensuring that their needs are met with the highest level of service. You will take ownership of cases, working diligently to resolve issues while maintaining strong relationships with users. Your role will involve analyzing customer feedback and identifying areas for improvement in service delivery. You will collaborate with various teams within Airbnb to enhance the overall customer experience and contribute to the success of the Premium Support team.
What we offer
Airbnb offers a supportive work environment where you can grow your skills and advance your career. You will receive relocation support if you are moving from another country, and you will have the opportunity to work remotely from Ireland. The role comes with a competitive salary range of €40,000 to €48,000 EUR annually, along with potential bonuses, equity, benefits, and Employee Travel Credits. You will be part of a dynamic team that values collaboration and innovation, making a meaningful impact on the Airbnb community.
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