Customer Support • Entry-Level

Who you are

You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of customer service. You possess strong communication skills and problem-solving abilities, allowing you to effectively interact with both customers and internal stakeholders. Your adaptability and responsiveness in a fast-paced environment make you an ideal candidate for this role. You are also proficient in both English and Japanese, which is essential for supporting our diverse community.

What you'll do

As a CS Specialist in Premium Support, you will take ownership of cases and provide end-to-end support to key members of our community, including the Luxury segment. Your responsibilities will include ensuring complete resolution of customer inquiries while fostering strong relationships with users. You will be on the front line, interacting directly with customers and internal teams, which requires a high level of professionalism and confidentiality. You will also need to quickly learn new tools and processes to enhance your effectiveness in this role.

What we offer

Airbnb is committed to inclusion and belonging, encouraging diverse ideas that foster innovation and engagement. We offer a full-time position based in Japan, where you will have the opportunity to grow within a supportive and dynamic team environment. We believe in the importance of a diverse workforce and welcome all qualified individuals to apply.