Customer Support • Entry-Level

Who you are

You are an operational expert with a solid understanding of customer support services, ready to provide real-time guidance and support to your team. You thrive in a fast-paced environment, juggling multiple priorities while ensuring that casework is handled efficiently. Flexibility is key in your role, as you may be required to adapt to different teams and responsibilities based on business needs. You are open to evolving your role and responsibilities as the organization grows and changes.

What you'll do

As a Team Specialist, you will support one or more internal customer support services, ensuring that the Delivery team functions smoothly. Your responsibilities will include assisting in-progress casework and creating a successful operational environment for Ambassadors, Supervisors, Operations Managers, and Delivery Excellence Managers. You will be expected to provide operational assistance and guidance, helping your team navigate challenges and maintain high standards of service delivery. Your role may involve collaborating with various teams within Community Support, adapting to new challenges, and contributing to the overall success of the organization.

What we offer

Airbnb is committed to fostering an inclusive environment where diverse ideas can thrive. We encourage you to apply even if your experience doesn't match every requirement. Join us in making a difference in the way people connect with communities around the world.