Customer Support • Entry-Level

Who you are

You are a dedicated and enthusiastic individual with a strong commitment to delivering exceptional customer service. You possess excellent communication skills in both English and Italian, allowing you to interact effectively with a diverse range of customers. Your analytical mindset enables you to resolve issues efficiently while maintaining a high level of professionalism and confidentiality. You thrive in fast-paced environments and are adaptable, proactive, and resourceful in your approach to problem-solving. Your experience in customer service has equipped you with the skills necessary to foster strong relationships with users and internal stakeholders alike.

What you'll do

As a Specialist in Premium Support at Airbnb, you will be on the front line, directly interacting with customers and internal teams. Your primary responsibility will be to provide end-to-end support to key members of the Airbnb community, particularly within the Luxury segment. You will take ownership of cases, ensuring complete resolution while maintaining a high standard of service. Your role will involve analyzing customer inquiries, troubleshooting issues, and providing solutions that enhance the overall customer experience. You will also collaborate with various internal teams to ensure that customer feedback is communicated effectively and that service standards are upheld. Your ability to remain calm under pressure and respond flexibly to changing situations will be crucial in this role.

What we offer

Airbnb values its employees and offers a competitive pay range of $65,000—$75,000 USD. In addition to a competitive salary, you may be eligible for bonuses, equity, benefits, and Employee Travel Credits. We believe in fostering a supportive work environment where you can grow and develop your skills while contributing to a mission that connects people and communities around the world. Join us in making travel more accessible and enjoyable for everyone.