About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Skills & Technologies
Overview
Aircall is hiring a Senior AI Software Engineer to enhance their AI-powered customer communications platform. You'll work with Node.js and TypeScript on AWS to build resilient services. This role requires significant experience in software engineering and AI technologies.
Job Description
Who you are
You have 5+ years of experience in software engineering, particularly in AI applications — you've contributed to projects that leverage AI to enhance user experiences and streamline processes. Your expertise in Node.js and TypeScript allows you to build robust back-end systems that integrate seamlessly with various platforms. You are familiar with AWS and understand how to utilize cloud services to enhance application performance and reliability.
You thrive in collaborative environments where you can share your knowledge and learn from others — your strong communication skills enable you to work effectively with cross-functional teams, including product managers and designers. You are passionate about continuous learning and staying updated with the latest advancements in AI and software development.
Desirable
Experience with customer communication platforms or similar technologies would be a plus — you understand the unique challenges and opportunities in this space. Familiarity with integrating AI solutions into existing workflows is highly valued, as is a proactive approach to problem-solving.
What you'll do
As a Senior AI Software Engineer at Aircall, you will play a crucial role in developing and enhancing our AI Voice Agent and AI Assist features — your work will directly impact how our customers interact with our platform and improve their operational efficiency. You will design and implement back-end services using Node.js and TypeScript, ensuring they are scalable and resilient.
You will collaborate closely with product and design teams to understand user needs and translate them into technical requirements — your insights will help shape the future of our AI capabilities. You will also be responsible for maintaining high standards of code quality and performance, conducting code reviews, and mentoring junior engineers.
In addition, you will engage in continuous improvement initiatives, leveraging your expertise to enhance our development processes and delivery speed — your contributions will help us maintain our competitive edge in the rapidly evolving AI landscape. You will be part of a dynamic team that values innovation and agility, working together to redefine customer communications.
What we offer
At Aircall, we provide a collaborative and inclusive work environment where your contributions are valued — you will have the opportunity to work on cutting-edge AI technologies that are shaping the future of customer communications. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help customer-facing teams work smarter and deliver exceptional outcomes.
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