Ai Engineer • Senior

Who you are

You have a strong background in software engineering with a focus on AI technologies — your experience includes developing and deploying AI-driven applications that enhance user experiences and streamline processes. You are proficient in Node.js and TypeScript, having built scalable backend systems that integrate seamlessly with various business tools. Your familiarity with AWS allows you to leverage cloud services effectively, ensuring high availability and performance of applications.

You thrive in collaborative environments where open communication and teamwork are essential — you enjoy sharing knowledge and mentoring junior engineers, helping them grow in their careers. Your problem-solving skills enable you to tackle complex challenges, and you are always looking for ways to improve processes and deliver high-quality software. You understand the importance of customer obsession and are committed to delivering extraordinary outcomes.

Desirable

Experience with voice and communication platforms is a plus, as is familiarity with CRM and Helpdesk integrations. You are curious about the latest advancements in AI and are eager to apply them in practical scenarios to drive business value.

What you'll do

As a Senior AI Software Engineer at Aircall, you will play a crucial role in redefining customer communications through innovative AI solutions. You will design and implement backend services using Node.js and TypeScript, ensuring they are robust and scalable. Your work will involve integrating AI functionalities into the platform, such as automating routine calls and streamlining post-call tasks.

You will collaborate closely with cross-functional teams, including product managers and designers, to understand user needs and translate them into technical requirements. Your contributions will directly impact the efficiency and effectiveness of customer-facing teams, helping them work smarter and achieve better results.

In addition to coding, you will participate in code reviews and contribute to the continuous improvement of the development process. You will also have the opportunity to mentor junior engineers, sharing your expertise and fostering a culture of learning within the team.

What we offer

At Aircall, you will join a dynamic and ambitious team that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued, and where you can make a real impact on the company's success. Join us in our mission to transform customer communications and help businesses thrive.