About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Scale Customer Engineer for the UK market to ensure successful onboarding and product adoption for long-tail and SMB/Core customers. This role requires strong customer engagement skills and a proactive approach to customer success.
Job Description
Who you are
You have a background in customer success or customer operations, ideally with experience in onboarding and supporting customers in a tech environment. You are resourceful and possess excellent communication skills, allowing you to engage effectively with customers and understand their needs. You thrive in a fast-paced environment and are comfortable managing multiple customer accounts simultaneously.
You are passionate about technology and have a strong understanding of customer communication platforms. You are adept at using data to drive decisions and improve customer experiences. Your proactive approach ensures that customers are not only onboarded successfully but also continue to find value in the product over time.
What you'll do
As a Scale Customer Engineer, you will be responsible for onboarding long-tail and SMB/Core customers, ensuring they adopt Aircall's platform quickly and effectively. You will conduct webinars and provide proactive outreach to help customers understand the product's features and benefits. Your role will involve collaborating closely with Account Managers to provide quick-turn consulting and support for an assigned pool of customers.
You will monitor customer health and engagement, using telemetry data to identify opportunities for improvement and intervention. Your goal is to ensure that customers are satisfied and achieving their desired outcomes with Aircall's solutions. You will also contribute to the development of best practices for customer onboarding and success, sharing insights with the broader team to enhance overall customer experience.
What we offer
At Aircall, you will join a dynamic team that values customer obsession and continuous learning. We offer a collaborative work environment where you can take ownership of your role and make a significant impact on our customers' success. You will have opportunities for professional growth and development as we expand our product offerings and markets. Join us in redefining customer communications and be part of a company that is ambitious, profitable, and driven by innovation.
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