About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Forward Deployed Engineer to connect innovative AI technology to real-world SMB challenges. You'll work closely with Product and Engineering teams to refine the platform and drive adoption. This role requires a collaborative mindset and a focus on customer solutions.
Job Description
Who you are
You have a strong background in engineering or technical consulting, with experience in translating customer challenges into scalable solutions. You thrive in collaborative environments and enjoy working closely with product and engineering teams to drive product adoption and customer satisfaction. You are data-driven and customer-obsessed, always looking for ways to improve processes and outcomes. You understand the importance of ownership and continuous learning in a fast-paced setting.
Desirable
Experience with AI technologies or customer communication platforms is a plus. Familiarity with solutions engineering or professional services roles will help you excel in this position. You are comfortable navigating complex technical discussions and can effectively communicate with both technical and non-technical stakeholders.
What you'll do
In this role, you will connect Aircall's innovative AI Agents technology to real-world customer challenges, ensuring that our solutions meet the needs of small and medium-sized businesses. You will collaborate with product and engineering teams to refine the platform, focusing on enhancing user experience and driving adoption. Your responsibilities will include gathering customer feedback, identifying areas for improvement, and implementing solutions that align with our product vision. You will also play a key role in educating customers about our technology and helping them leverage it to achieve their goals.
What we offer
At Aircall, you will join a dynamic team that values collaboration and innovation. We offer a hybrid work environment that allows for flexibility while maintaining strong team connections. You will have the opportunity to work with cutting-edge AI technology and contribute to a product that is transforming customer communications. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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