About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Scale Customer Engineer to ensure successful onboarding and product adoption for their SMB/Core customers. You'll engage proactively with clients to drive customer satisfaction and retention. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in customer success or customer support, ideally within a technology or SaaS environment. You understand the importance of onboarding and customer engagement, and you thrive in a role where you can make a significant impact on customer satisfaction and retention. You possess excellent communication skills, allowing you to clearly articulate solutions and engage effectively with customers. You are resourceful and proactive, always looking for ways to improve the customer experience and drive product adoption. You enjoy working in a fast-paced environment and are comfortable managing multiple customer accounts simultaneously.
Desirable
Experience with AI-powered platforms or customer communication tools would be a plus. Familiarity with webinar-led onboarding and proactive customer engagement strategies is also desirable. You have a knack for understanding customer needs and translating them into actionable insights for the team.
What you'll do
As a Scale Customer Engineer at Aircall, you will be responsible for ensuring that our long-tail and SMB/Core customers onboard successfully and adopt the product quickly. You will engage with customers through proactive outreach and provide quick-turn consulting for Account Managers on an assigned pool of customers. Your role will involve leading webinars to onboard new customers and utilizing telemetry data to identify opportunities for engagement. You will work closely with cross-functional teams to ensure that customer feedback is incorporated into product development and improvements. Your goal is to help customers achieve their desired outcomes with Aircall's platform, driving revenue growth and enhancing customer satisfaction.
What we offer
At Aircall, we offer a dynamic work environment where you can thrive and grow. You will be part of a team that values customer obsession and continuous learning. We provide opportunities for professional development and encourage you to take ownership of your role. Our culture is built on collaboration and making informed decisions with speed and precision. Join us and be part of a company that is redefining customer communications and making a real impact in the industry.
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