About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Customer Success β’ Mid-Level
Aircall β’ Mexico City - On-Site
Overview
Aircall is hiring a Scale Customer Engineer for the LATAM market to ensure successful onboarding and product adoption for customers. You'll engage proactively with clients to drive their success. This role requires strong customer-facing skills and a resourceful mindset.
Job Description
Who you are
You have a strong background in customer success or customer operations, ideally within a tech environment. You thrive in customer-facing roles and are adept at onboarding and supporting clients to ensure they derive maximum value from the product. Your resourcefulness and clear communication skills enable you to engage effectively with a diverse range of customers, ensuring their needs are met and their issues resolved promptly.
You understand the importance of customer engagement and are passionate about helping clients succeed. You have experience in managing customer relationships and are skilled at identifying opportunities for product adoption and growth. Your proactive approach allows you to anticipate customer needs and provide solutions that enhance their experience with the platform.
What you'll do
As a Scale Customer Engineer, you will be responsible for onboarding Aircallβs long-tail and SMB/Core customers, ensuring they adopt the product quickly and effectively. You will lead webinar-led onboarding sessions and engage in proactive telemetry outreach to monitor customer health. Your role will involve consulting with Account Managers to provide quick-turn support for an assigned pool of customers, helping them navigate the platform and resolve any challenges they encounter.
You will collaborate closely with cross-functional teams to enhance the onboarding experience and drive customer satisfaction. Your insights will contribute to improving the product and the overall customer journey. You will also be involved in gathering feedback from customers to inform product development and enhancements, ensuring that Aircall continues to meet the evolving needs of its users.
What we offer
At Aircall, you will join a dynamic team that values customer obsession and continuous learning. We offer a collaborative work environment where your contributions will have a visible impact. You will have the opportunity to work with cutting-edge AI technology and be part of a company that is redefining customer communications. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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