About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Solutions Engineer • Mid-Level
Overview
Aircall is hiring a Solutions Engineer for the LATAM market to join their Revenue team in Mexico City. You'll work at the intersection of Sales, Customer Relations, and Product, providing technical knowledge to achieve team objectives.
Job Description
Who you are
You are an outstanding Solutions Engineer with a passion for customer communications and a strong technical background. You thrive in a collaborative environment where you can impact both your team and customers from day one. You understand the importance of combining voice, SMS, WhatsApp, and AI to create seamless customer experiences. Your ability to communicate technical concepts clearly to non-technical stakeholders sets you apart. You are eager to learn and adapt in a fast-paced environment, and you are committed to continuous improvement and customer obsession.
What you'll do
As the #1 Solutions Engineer in LATAM, you will play a crucial role in supporting the Revenue team. You will collaborate closely with Sales and Customer Relations to understand customer needs and provide tailored solutions. Your technical expertise will enable you to assist in product demonstrations and address any technical questions from potential clients. You will also work with the Product team to relay customer feedback and contribute to product enhancements. Your role will involve training and enabling other teams with the technical knowledge they need to succeed. You will be instrumental in driving revenue growth and ensuring customer satisfaction through effective communication and problem-solving.
What we offer
At Aircall, you will join a company that values open collaboration and ownership. You will have the opportunity to work with a product that is loved by customers and is at the forefront of AI innovation. We offer a dynamic work environment where your contributions are recognized and valued. You will be part of a team that is ambitious and focused on delivering extraordinary outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to grow and succeed.
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