About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Account Manager • Mid-Level
Aircall • Mexico City - Hybrid
Overview
Aircall is seeking an Account Manager to drive customer success and build relationships with clients in Mexico City. This hybrid role involves working in the office 2-3 days a week and requires strong interpersonal skills.
Job Description
Who you are
You have a proven track record in account management, demonstrating your ability to foster strong relationships with clients at all levels of their organizations. Your experience in customer success is complemented by your understanding of how to leverage technology to enhance communication and operational efficiency. You thrive in a collaborative environment and are passionate about helping customers achieve their goals. You are adaptable and can navigate the challenges of a fast-paced, evolving industry. Your curiosity drives you to continuously learn and improve, ensuring that you stay ahead in your field. You understand the importance of customer feedback and use it to inform your strategies and decisions.
Desirable
Experience in the tech or communications sector is a plus, as is familiarity with AI-driven solutions. You are comfortable using data to drive decisions and can articulate the value of technology to clients. A background in sales or business development would also be beneficial, as it complements your account management skills.
What you'll do
As an Account Manager at Aircall, you will take ownership of customer success, ensuring that clients are satisfied and deriving maximum value from our AI-powered communications platform. You will work closely with customers to understand their needs and challenges, providing tailored solutions that enhance their operations. Your role will involve regular check-ins with clients, gathering feedback, and identifying opportunities for upselling or cross-selling additional services. You will collaborate with internal teams, including sales and product development, to ensure that customer feedback is integrated into our offerings. You will also play a key role in onboarding new clients, guiding them through the setup process and ensuring a smooth transition to our platform. Your ability to communicate effectively and build trust will be essential in maintaining long-term relationships with clients.
What we offer
At Aircall, you will join a dynamic team that values collaboration and innovation. We offer a hybrid work environment, allowing you to balance in-office and remote work. You will have the opportunity to work with cutting-edge technology and contribute to a product that is transforming customer communications. Our culture emphasizes continuous learning and growth, providing you with the resources and support to develop your skills further. We believe in recognizing and rewarding our employees for their contributions, and you will have the chance to make a significant impact on our customers and the company as a whole.
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