About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Scale Customer Engineer for the APAC market to ensure successful onboarding and product adoption for customers. You'll engage proactively with clients to drive revenue and improve service delivery.
Job Description
Who you are
You have a strong background in customer success or customer operations, ideally with experience in onboarding and supporting clients in a high-volume environment. You are resourceful and possess excellent communication skills, enabling you to engage effectively with customers and internal teams alike. Your ability to analyze customer needs and provide tailored solutions is key to your success in this role. You thrive in a collaborative environment and are driven by the desire to help customers achieve their goals.
Desirable
Experience with AI-powered platforms or customer communications tools is a plus. Familiarity with webinar-led onboarding processes and proactive customer engagement strategies will set you apart. You are comfortable working with data to track customer health and engagement metrics, allowing you to identify opportunities for improvement.
What you'll do
As a Scale Customer Engineer, you will be responsible for ensuring that Aircall's long-tail and SMB/Core customers onboard successfully and adopt the product quickly. You will lead webinar sessions to onboard new clients, providing them with the knowledge and tools they need to succeed. Your role will involve proactive outreach to customers, utilizing telemetry data to identify engagement opportunities and address any challenges they may face. You will collaborate closely with Account Managers to provide quick-turn consulting and support for an assigned pool of customers, ensuring they remain healthy and satisfied with the product.
What we offer
At Aircall, you will join a fast-growing company that values customer obsession and continuous learning. We offer a dynamic work environment where your contributions will have a visible impact on our customers' success. You will have the opportunity to work with cutting-edge AI technology and be part of a team that is redefining customer communications. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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