About Notion
The productivity platform that adapts to you
Key Highlights
- Valuation over $10B, up from $2B in 2020
- 20 million users, including McDonaldβs and IBM
- $335M raised from investors like Index Ventures
- Headquartered in Yerba Buena, San Francisco, CA
Notion is a leading productivity platform headquartered in Yerba Buena, San Francisco, CA. It empowers users to manage workflows through a customizable workspace that integrates documents, projects, and knowledge management. With a valuation exceeding $10B, Notion has secured $335M in funding from i...
π Benefits
Notion offers competitive equity packages, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to support ...
π Culture
Notion fosters a culture of autonomy and creativity, allowing employees to shape their work environment. The company emphasizes a user-centric approac...
Skills & Technologies
Overview
Notion is hiring a Customer Success Manager to drive growth, adoption, and retention of their product. You'll partner with customers to build AI-powered workflows that solve real problems. This role requires strong customer engagement skills and experience in customer success.
Job Description
Who you are
You have a strong background in customer success, with experience in driving growth and retention for software products. You understand the importance of customer engagement and are skilled at building relationships that foster loyalty and satisfaction. Your ability to translate customer needs into actionable strategies is key to your success in this role.
You are comfortable working with AI-powered tools and can guide customers through hands-on training sessions to help them achieve their goals. Your communication skills are exceptional, allowing you to articulate complex concepts in a way that resonates with diverse audiences. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver value to customers.
What you'll do
As a Customer Success Manager at Notion, you will be responsible for driving customer growth and adoption of the platform. You will partner with customers to identify their goals and guide them through the implementation of AI-powered workflows that address their specific challenges. Your role will involve conducting training sessions and working closely with customers to ensure they realize the full potential of Notion's capabilities.
You will own the renewal process, leveraging demonstrated outcomes to ensure customers are ready to renew their contracts. Your insights into customer success metrics will help shape the strategy for customer engagement and retention. As an early member of the Customer Success team, you will play a crucial role in defining and refining processes that enhance customer satisfaction and drive business results.
What we offer
Notion provides a collaborative work environment where in-person interaction is valued. You will have the opportunity to work alongside talented individuals who are passionate about building tools that enhance productivity. The company offers competitive compensation and benefits, along with a culture that encourages professional growth and development. Join us in making a meaningful impact on how teams work together effectively.
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