About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Technical Support • Mid-Level
Overview
Aircall is hiring a Technical Support Specialist to provide expert assistance on their AI-powered customer communications platform. You'll work remotely in the U.S. and support a diverse range of customers. This role requires strong technical skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in API and webhooks. You thrive in a collaborative environment and are passionate about helping customers resolve their issues efficiently. Your ability to communicate complex technical concepts clearly is one of your key strengths. You are comfortable working in a fast-paced setting and can adapt to the needs of a diverse customer base. You understand the importance of customer satisfaction and are committed to delivering exceptional service. You are a proactive problem solver who enjoys tackling challenges and finding effective solutions. You are eager to learn and grow within a dynamic team, contributing to the overall success of the organization.
What you'll do
As a Technical Support Specialist at Aircall, you will serve as a second point of contact for customers, providing expert assistance with the platform's features and functionalities. You will troubleshoot technical issues related to APIs and webhooks, ensuring that customers can effectively utilize the platform to enhance their communication processes. You will collaborate with cross-functional teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. Your role will involve educating customers on best practices and guiding them through the integration of Aircall's solutions into their existing workflows. You will also participate in ongoing training and development to stay updated on product enhancements and industry trends. Your contributions will directly impact customer satisfaction and retention, making you a vital part of the Aircall team.
What we offer
Aircall provides a supportive and inclusive work environment where you can thrive. We offer competitive compensation and benefits, including opportunities for professional development and growth. You will be part of a company that values innovation and is committed to redefining customer communications. Join us in our mission to help teams work smarter, not harder, and make a meaningful impact in the world of customer support.
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