About PerfectServe
Streamlining healthcare communication for better patient care
Key Highlights
- Over 1,000 healthcare organizations as clients
- $40 million raised in funding
- Headquartered in Knoxville, Tennessee
- Specializes in clinical communication and scheduling solutions
PerfectServe, headquartered in Knoxville, Tennessee, specializes in healthcare communication solutions that enhance provider scheduling and patient engagement. With over 1,000 healthcare organizations as clients, PerfectServe's platform integrates clinical communication and patient scheduling to imp...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, flexible remote work policies, and comprehensive health benefits....
🌟 Culture
PerfectServe fosters a culture focused on healthcare innovation, emphasizing collaboration and a commitment to improving patient outcomes through tech...
Customer Support • Entry-Level
Overview
PerfectServe is hiring a Tier 1 Support Specialist to provide exceptional customer support for their clinical communication solutions. You'll be part of a 24/7 support team focused on enhancing patient care and optimizing workflows. This position is ideal for those looking to start their career in customer support.
Job Description
Who you are
You are a motivated individual eager to start your career in customer support, with a passion for helping others and a desire to contribute to improving healthcare communication. You thrive in a fast-paced environment and are ready to tackle challenges head-on, ensuring that customers receive the best possible support. You possess strong communication skills and are comfortable working with various technologies to assist users effectively.
You understand the importance of collaboration and teamwork, as you will be working alongside a dedicated support team that operates 24/7. Your ability to empathize with customers and provide solutions will be key to your success in this role. You are adaptable and willing to learn, as you will be exposed to a variety of clinical communication solutions and workflows.
What you'll do
As a Tier 1 Support Specialist, you will be the first point of contact for customers seeking assistance with PerfectServe's solutions. You will handle inquiries, troubleshoot issues, and provide guidance to ensure that users can effectively utilize the platform. Your role will involve documenting customer interactions and solutions to help improve the support process.
You will collaborate with other team members to escalate complex issues and ensure timely resolutions. Your contributions will directly impact the quality of care that healthcare providers can deliver to their patients. You will also participate in ongoing training to stay updated on product features and enhancements, enabling you to provide the best support possible.
What we offer
PerfectServe offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a team that is dedicated to making a difference in healthcare communication. We provide comprehensive training and support to help you succeed in your role. Additionally, you will be part of a company that values innovation and is committed to improving patient outcomes through effective communication solutions.
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