Technical Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a fast-paced environment. You have a passion for helping others and possess strong communication skills, enabling you to effectively educate customers on platform features and troubleshoot technical issues. You are adaptable and eager to learn about the eCommerce industry, understanding the importance of providing value to merchants at every stage of their growth.

You are comfortable working in a remote setting and can manage your time effectively to handle up to 7.5 hours of talk/chat time each day. You are proactive in seeking solutions and enjoy collaborating with team members to enhance the customer experience. You are committed to continuous improvement and are open to feedback to develop your skills further.

What you'll do

As a Technical Support Representative at BigCommerce, you will be responsible for delivering outstanding technical support to customers via phone, email, and chat. You will educate merchants on various platform features, helping them navigate the eCommerce landscape effectively. Your role will involve troubleshooting technical issues and providing solutions that empower merchants to sell more.

You will work closely with the Customer Success Services (CSS) Team, contributing to a collaborative environment where customer satisfaction is the top priority. You will engage with customers to understand their needs and provide tailored support that enhances their experience with the BigCommerce platform. Your ability to communicate complex technical information in an accessible manner will be key to your success in this role.

What we offer

BigCommerce is dedicated to fostering a supportive and inclusive workplace culture. We provide opportunities for career growth and development, ensuring that our employees have the resources they need to succeed. As part of our team, you will have access to ongoing training and support to enhance your technical skills and customer service abilities. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.