Account Manager • Senior

Who you are

You have a proven track record in account management, particularly with small and medium enterprises (SMEs) — your experience has equipped you with the ability to understand and address the unique needs of diverse businesses. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service and solutions to clients. Your strong communication skills enable you to build lasting relationships and effectively convey complex information in a clear and engaging manner.

You are driven by results and possess a strategic mindset — you understand how to identify growth opportunities and implement effective strategies to achieve them. Your analytical skills allow you to assess market trends and client feedback, ensuring that you are always aligned with the needs of your customers. You are adaptable and open to learning, continuously seeking to improve your skills and knowledge in the ever-evolving financial technology landscape.

Desirable

Experience in the fintech industry is a plus, as it gives you a deeper understanding of the challenges and opportunities that businesses face in managing their finances. Familiarity with payment solutions and financial platforms will enhance your ability to provide valuable insights to clients. A background in sales or business development can also be beneficial, as it complements your account management skills and helps you drive growth effectively.

What you'll do

In this role, you will be responsible for managing a portfolio of SME clients, ensuring their needs are met and that they are receiving maximum value from Airwallex's services. You will act as the primary point of contact for your clients, addressing any inquiries or concerns they may have and providing timely solutions. Your goal will be to foster strong relationships that lead to client retention and growth.

You will collaborate with internal teams, including product, marketing, and customer support, to ensure that your clients are informed about new features and services that can benefit their businesses. By understanding your clients' goals and challenges, you will be able to tailor solutions that align with their objectives, ultimately driving their success and satisfaction.

Additionally, you will analyze client data and feedback to identify trends and areas for improvement — this insight will help you propose enhancements to our offerings and contribute to the overall growth strategy of Airwallex. You will also participate in regular meetings with your team to share insights and best practices, fostering a culture of collaboration and continuous improvement.

What we offer

At Airwallex, you will be part of a dynamic and innovative team that is reshaping the future of financial services. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology and contribute to a mission-driven company that empowers businesses worldwide. Join us and be part of a team that values collaboration, creativity, and impact.