Account Manager • Mid-Level

Who you are

You have a proven track record in account management, ideally with experience in the financial technology sector. Your ability to build strong relationships with clients and understand their needs is paramount. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on business growth. You are a collaborative team player who enjoys working with cross-functional teams to deliver exceptional service and solutions to clients. Your analytical skills allow you to assess client needs and tailor solutions effectively, ensuring satisfaction and retention. You are comfortable using technology and data to drive decisions and improve processes, leveraging tools to enhance client interactions and outcomes.

Desirable

Experience in the payments or financial services industry is a plus, as is familiarity with integrated financial solutions. You are adaptable and open to learning new technologies and methodologies that can enhance your performance and the team's success. A proactive approach to identifying opportunities for growth and improvement will set you apart in this role.

What you'll do

As an Account Manager at Airwallex, you will be responsible for managing a portfolio of SME clients, ensuring their needs are met and that they receive the highest level of service. You will work closely with clients to understand their business objectives and challenges, providing tailored solutions that leverage Airwallex's unique offerings. Your role will involve regular communication with clients, conducting check-ins, and gathering feedback to continuously improve the service provided. You will collaborate with internal teams, including product and engineering, to advocate for client needs and drive enhancements to the platform. Additionally, you will analyze client data to identify trends and opportunities for upselling or cross-selling additional services. Your success will be measured by client satisfaction, retention rates, and the growth of your accounts.

What we offer

At Airwallex, you will be part of a dynamic and innovative team that is reshaping the financial landscape for businesses globally. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. You will work in a collaborative environment that values creativity and initiative, allowing you to make a real impact on the company's success. Join us in our mission to empower businesses with integrated financial solutions that drive growth and efficiency.