About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
π Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
π Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Customer Success Manager β’ Mid-Level
Airwallex β’ San Francisco - On-Site
Overview
Airwallex is hiring a Customer Success Manager to support enterprise clients in leveraging their unified payments and financial platform. You'll work closely with clients to ensure they achieve their business goals using Airwallex's solutions. This position requires strong expertise in customer success and relationship management.
Job Description
Who you are
You have a strong background in customer success management, particularly within enterprise environments β your experience has equipped you with the skills to build and maintain relationships with high-value clients. You are motivated by the mission of empowering businesses through innovative financial solutions and have a knack for understanding client needs and translating them into actionable strategies.
Your collaborative nature allows you to work effectively with cross-functional teams, including sales, product, and engineering β you thrive in environments where you can turn client feedback into product improvements and drive customer satisfaction. You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to diverse audiences.
You are data-driven and use metrics to guide your decision-making β your analytical mindset helps you identify trends and opportunities for improvement in customer engagement and retention. You are comfortable using technology and tools to enhance customer interactions and streamline processes.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding and supporting enterprise clients, ensuring they fully utilize our platform to meet their financial needs. You will act as the primary point of contact for clients, addressing their inquiries and concerns while fostering strong relationships.
You will collaborate with internal teams to advocate for client needs and drive product enhancements based on feedback β your insights will be crucial in shaping the future of our offerings. You will also develop and implement strategies to improve customer engagement and retention, leveraging data to measure success and identify areas for growth.
Your role will involve conducting regular check-ins with clients to assess their satisfaction and success with our solutions β you will proactively identify opportunities for upselling and cross-selling additional services that can benefit their business. You will also contribute to the development of customer success resources and training materials to empower clients in maximizing their use of our platform.
What we offer
At Airwallex, you will join a dynamic team that values innovation and collaboration β we offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a company that is at the forefront of transforming the global payments landscape, and your contributions will have a direct impact on our clients' success and satisfaction.
We encourage you to apply even if your experience doesn't match every requirement β we value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
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