Customer Success Engineer • Mid-Level

Who you are

You are a Customer Success Engineer with a strong technical background and a passion for helping customers succeed. You have experience in technical onboarding and solution design, and you thrive on solving complex problems. Your curiosity drives you to learn and apply new technologies, particularly in cloud infrastructure and AI capabilities. You possess excellent communication skills, allowing you to align with stakeholders and document processes effectively. You are fluent in German and have a knack for building strong relationships with clients, ensuring they receive the best possible support.

What you'll do

In this role, you will partner closely with customers to deliver high-quality technical onboarding and implementation support for Algolia's search and discovery platform. You will guide customers through the adoption process, helping them design scalable and performant solutions tailored to their specific needs. You will act as a technical owner for assigned accounts, ensuring smooth delivery and alignment with customer expectations. Your responsibilities will include providing best-practice guidance, conducting technical workshops, and collaborating with cross-functional teams to enhance customer satisfaction. You will also document processes and communicate effectively with stakeholders to ensure clarity and alignment throughout the customer journey.

What we offer

At Algolia, you will be part of a pioneering team that is shaping the future of AI Search technology. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values innovation and encourages you to share your ideas. Join us in empowering businesses to deliver exceptional search experiences at internet scale.