About Brevo
Empowering businesses with accessible marketing tools
Key Highlights
- 300,000+ active users across 160 countries
- Headquartered in Paris, France with offices in Seattle, Berlin, and more
- $196.2 million raised in Series A funding
- Serves enterprise clients like Louis Vuitton and Fujitsu
Brevo, formerly known as Sendinblue, is a leading digital marketing platform headquartered in Paris, France. With over 300,000 active users across 160 countries, Brevo specializes in email, SMS, CRM, and chat solutions, serving both B2B and B2C businesses. The company has raised $196.2 million in fu...
π Benefits
Brevo offers a shared ownership plan, paid time off, and a budget to support your home workspace. Employees enjoy bi-annual global company offsites, a...
π Culture
Brevo fosters a unique culture focused on accessibility and affordability in digital marketing. With a commitment to serving both SMBs and enterprises...
Overview
Brevo is hiring a Customer Experience/Support Representative - German Speaker to assist German-speaking clients. You'll guide customers through their journey and ensure their satisfaction while collaborating across teams.
Job Description
Who you are
You are a customer-focused individual with a strong interest in technology and a knack for problem-solving. Your empathy and clear communication skills enable you to connect with clients effectively, ensuring they have a positive experience with our platform. You are fluent in German and have a passion for helping others navigate their customer journey. You thrive in a collaborative environment and are eager to work with cross-functional teams to enhance customer satisfaction. Your willingness to dive deep into the technical aspects of our CRM platform sets you apart, allowing you to provide informed support to clients.
What you'll do
As a Customer Experience Representative at Brevo, you will be the voice of our company for our German-speaking clients. Your primary responsibility will be to guide customers through their journey, addressing their inquiries and resolving any issues they may encounter. You will collaborate with various teams to improve the overall customer experience, ensuring that our clients feel valued and supported. Your role will involve understanding the technical aspects of our platform, enabling you to provide accurate and helpful information to clients. You will also contribute to the continuous improvement of our services by sharing customer feedback with relevant teams.
What we offer
At Brevo, we are committed to building a supportive and inclusive work environment. We offer competitive compensation and opportunities for professional growth. As part of our team, you will have the chance to work with cutting-edge technology and contribute to meaningful projects that impact millions of users worldwide. We value your input and encourage you to share your ideas for enhancing our customer experience. Join us in our mission to help businesses build lasting relationships with their customers.
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