Account Manager • Lead

Who you are

You are a driven and creative people leader with a strong focus on customer satisfaction. You have experience in managing teams and are adept at developing strategic business plans that enhance vendor relationships. Your leadership style fosters collaboration and innovation, ensuring that your team meets high operational standards while delivering exceptional service to Selling Partners.

You possess a deep understanding of account management principles and have a proven track record of managing business growth for influential vendors. Your ability to analyze market trends and identify new opportunities allows you to effectively guide your team in executing joint business plans that align with Amazon's goals.

What you'll do

In this role, you will lead a team of Account Managers, overseeing their efforts to manage and grow relationships with Amazon's Selling Partners. You will collaborate with vendors to explore innovative ways to enhance selection, merchandising, and operational improvements. Your responsibilities will include setting performance metrics, conducting regular reviews, and ensuring that your team delivers a high level of service.

You will work closely with internal leaders from Retail and Vendor Services to align strategies and drive results. Your role will involve mentoring your team, providing guidance on best practices, and fostering a culture of continuous improvement. You will also be responsible for reporting on team performance and vendor satisfaction, using data to inform decision-making and strategy adjustments.

What we offer

At Amazon, you will be part of a dynamic team that values innovation and customer-centricity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a collaborative environment where your contributions directly impact the success of our vendors and the satisfaction of our customers.