Account Manager • Lead

Who you are

You have a strong background in account management and a passion for customer satisfaction — your experience has equipped you with the skills to lead teams effectively and drive business growth. You are a creative problem solver who thrives in a fast-paced environment, and you understand the importance of building strong relationships with vendors to ensure their success on the platform.

You are a people leader who values collaboration and innovation — you have a track record of developing strategic joint business plans and executing them successfully. Your ability to communicate effectively with diverse stakeholders allows you to navigate complex situations and deliver results that benefit both the company and its partners.

What you'll do

In this role, you will manage a team of Account Managers responsible for overseeing the growth of Amazon's North America vendors. You will work closely with your team to ensure that Selling Partners receive exceptional service and support, helping them to maximize their potential on the platform. You will lead initiatives to identify new selection and merchandising opportunities, collaborating with vendors to implement operational improvements that enhance their experience.

You will be responsible for setting performance metrics and ensuring that your team meets operational standards — your leadership will be crucial in fostering a culture of excellence and accountability. You will also engage in regular strategy sessions with your team and stakeholders to align on goals and drive continuous improvement.

What we offer

Amazon provides a dynamic work environment where innovation is at the forefront of everything we do. You will have the opportunity to work with some of the brightest minds in the industry and contribute to a company that is committed to customer-centric solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

You will receive competitive compensation and benefits, along with opportunities for professional growth and development within the organization. Join us in shaping the future of e-commerce and making a meaningful impact on the lives of shoppers and sellers around the world.