Business Development • Senior

Who you are

You have a strong background in business development with a focus on customer experience and contact center solutions — your expertise in CCaaS enables you to understand the needs of enterprise customers and how to meet them effectively. You are a customer-obsessed builder who thrives on helping customers achieve their full potential through innovative solutions. With your experience in enterprise sales, you know how to navigate complex business environments and drive strategic initiatives that lead to growth.

Your analytical skills are top-notch, allowing you to make data-driven decisions that enhance customer engagement and adoption of services. You have a proven track record of developing go-to-market strategies that resonate with target audiences and drive significant revenue growth. You are comfortable working in a fast-paced environment and can adapt quickly to changing market dynamics.

Desirable

Experience in cloud services and familiarity with AWS products will set you apart — you understand the competitive landscape and can articulate the unique value proposition of Amazon Connect. Your ability to collaborate across teams, including technical and sales, ensures that you can effectively communicate customer needs and drive solutions that deliver exceptional results.

What you'll do

As a Senior GTM Specialist, you will be responsible for developing and executing go-to-market strategies for Amazon Connect, focusing on enterprise customers. You will work closely with the AWS Solutions team to identify customer needs and create tailored solutions that drive adoption and revenue. Your role will involve collaborating with various stakeholders, including sales, marketing, and technical teams, to ensure alignment and effective execution of initiatives.

You will analyze market trends and customer feedback to refine strategies and improve service offerings. Your insights will help shape the direction of Amazon Connect as a leading CCaaS solution in the market. You will also be involved in building relationships with key enterprise clients, understanding their challenges, and positioning Amazon Connect as the ideal solution to meet their needs.

In this role, you will leverage your business development skills to identify new opportunities and drive growth within existing accounts. You will be expected to present findings and recommendations to senior leadership, showcasing your ability to influence and drive strategic decisions.

What we offer

At Amazon, we pride ourselves on our customer-centric culture and commitment to innovation. You will have the opportunity to work with a talented team that is dedicated to delivering exceptional results for our customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer experience with Amazon Connect.