Change Manager • Mid-Level

Who you are

You have a strong background in change management and process improvement, with experience leading projects that drive operational efficiency. Your ability to engage stakeholders and align goals is key to your success in this role. You thrive in collaborative environments, working with various teams to implement impactful enhancements. You understand the importance of fostering a culture of continuous improvement and are skilled in methodologies such as root cause analysis and 5S.

You are adept at managing budgets related to process improvements and investments, ensuring that resources are allocated effectively to achieve the best results. Your experience in overseeing teams and projects allows you to navigate complex challenges and deliver solutions that meet customer demands. You are committed to creating a positive associate experience and are passionate about improving operational standards.

What you'll do

As a Change Manager at Amazon, you will lead various process improvement projects across the delivery network. Your responsibilities will include collaborating with the Leadership Steering Committee to prioritize initiatives that enhance site operations. You will oversee the site’s Non-inventory Supplies and Waste Management team, ensuring that all processes align with Amazon's operational goals. Your role will involve working closely with partners from Operations, Process Improvement, Health and Safety, and external vendors to design and deploy new equipment and processes.

You will spend your days engaging with customers in Operations, learning from their experiences, and applying those insights to improve delivery standards. You will also work on design standards for future Delivery Stations, contributing to the development of concepts that enhance the associate experience. Your ability to manage diverse stakeholders will be crucial as you implement large-scale deployment projects that aim to optimize efficiency and customer satisfaction.

What we offer

Amazon provides a dynamic work environment where you can make a significant impact on operations. You will have the opportunity to work on innovative projects that shape the future of delivery services. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to deliver exceptional service to our customers while fostering a culture of continuous improvement.