Customer Operations • Mid-Level

Who you are

You are an articulate and strategic individual with a strong desire to work directly with customers, law enforcement, and drivers. Your ability to mitigate security and operational risks is complemented by your excellent communication skills, both oral and written. You exemplify Amazon's customer service goal to be Earth’s most customer-centric company, demonstrating ownership and customer obsession in every interaction.

You thrive in a dynamic environment where you can solve problems that arise throughout the delivery experience. Your experience in crisis management and your understanding of security operations make you a valuable asset to the team. You are comfortable handling various communication channels, including phone, email, and chat, ensuring that all parties involved receive timely and effective support.

What you'll do

In this role, you will work closely with the Shipping and Delivery Support (SDS) team, which is crucial to the transportation network across Amazon's supply chain. You will be responsible for managing contacts with law enforcement, customers, and drivers, ensuring that any issues are resolved efficiently. Your role will involve monitoring security risks and coordinating responses to incidents, contributing to the overall safety and efficiency of Amazon's operations.

You will also assist in crisis management coordination and facilitate responses to significant workplace incidents. Your ability to troubleshoot issues with alarm systems and manage access control will be essential in maintaining security across Amazon's regional locations. You will play a key role in ensuring that the delivery process remains hassle-free and timely, supporting the operational needs of the business.

What we offer

Amazon provides a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. This position is located at our Global Security Operations Center (GSOC), where you will be part of a dedicated team focused on maintaining the highest standards of security and operational excellence.