Customer Operations • Entry-Level

Who you are

You are an entry-level professional with a basic understanding of logistics and a strong ability to communicate clearly in both Hindi and English. You excel at managing sensitive cases and can effectively communicate in a clear and professional manner at all times. Your time-management skills are excellent, and you are committed to maintaining or exceeding targeted performance metrics. You have a knack for identifying trends and suggesting process improvements based on logical reasoning.

You thrive in a role where you act as the primary interface between Amazon and delivery partners, understanding their concerns and working diligently to resolve issues. You are comfortable researching and querying internal tools to provide timely resolutions and are adept at making real-time decisions that enhance customer experience. Your experience includes presenting to senior leadership, showcasing your ability to communicate effectively at all levels.

What you'll do

As a Transportation Representative, you will provide prompt and efficient service to Amazon customers and delivery partners. Your responsibilities will include effectively managing sensitive cases by reporting up the escalation matrix and actively seeking solutions to issues as they arise. You will be expected to demonstrate excellent time-management skills while maintaining a focus on customer satisfaction. Your role will involve analyzing data to notice trends and drive improvements in customer experience without compromising on time.

You will be responsible for troubleshooting delivery partner issues and providing process improvement suggestions. This will require you to communicate effectively with various stakeholders, ensuring that all parties are informed and engaged in the resolution process. You will also be expected to maintain a professional demeanor while handling inquiries and concerns from delivery partners, acting as a representative of Amazon.

In this role, you will have the opportunity to contribute to the overall efficiency of the delivery operations by identifying areas for improvement and implementing solutions. You will work closely with other team members to ensure that all processes are streamlined and that customer satisfaction remains a top priority. Your ability to analyze data and provide insights will be crucial in driving operational excellence within the team.

What we offer

Amazon fosters an inclusive culture that empowers employees to deliver the best results for customers. You will be part of a dynamic team that values collaboration and innovation. While specific benefits are not detailed in the job description, Amazon typically offers competitive compensation packages, opportunities for career advancement, and a supportive work environment. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.