About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Technical Customer Service Specialist to assist U.S. Intelligence Community agencies with cloud computing solutions. You'll leverage AWS technologies to address technical problems and ensure customer success. This role requires strong consultative skills and familiarity with application architectures.
Job Description
Who you are
You have a strong background in cloud computing and enjoy helping clients implement innovative solutions — your experience with AWS allows you to guide U.S. Intelligence Community agencies in understanding application architectures and integration approaches. You possess excellent consultative and leadership skills, enabling you to launch projects successfully and proactively address potential issues.
Your familiarity with security best practices for applications, servers, and networks makes you a valuable asset to the team — you understand the complexities of cloud environments and can communicate effectively with both technical and non-technical stakeholders. You thrive in customer-facing roles and are passionate about ensuring the success of your clients.
What you'll do
As a Technical Customer Service Specialist at Amazon, you will engage with U.S. Government and enterprise customers, providing training, support, and analysis on AWS services such as Amazon EC2 and Amazon S3. You will be the customer-facing voice for these clients, addressing complex account and billing issues while collaborating with Technical Account Managers, Sales, and Solution Architects.
Your responsibilities will include diving deep to understand underlying issues and helping customers resolve problems effectively. You will proactively assist customers in avoiding potential issues, ensuring they have a seamless experience with AWS. Your role will also involve being a Subject Matter Expert on Enterprise Account and Billing issues, providing insights and guidance to enhance customer satisfaction.
What we offer
Amazon provides a comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as 401(k) matching and paid time off. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of AWS as a leading technology platform. Join us in helping customers build mission-critical applications on AWS.
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