About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Technical Customer Service Specialist to assist U.S. Intelligence Community agencies with cloud computing solutions. You'll leverage AWS technologies to solve technical problems and ensure customer success. This role requires strong consultative skills and familiarity with application architectures.
Job Description
Who you are
You have a strong background in cloud computing and enjoy helping customers implement innovative solutions — your experience with AWS allows you to guide U.S. Intelligence Community agencies in understanding application architectures and integration approaches. You possess excellent consultative and leadership skills, enabling you to launch projects on a successful trajectory. Familiarity with security best practices for applications, servers, and networks is essential, as you will be addressing complex account and billing issues for enterprise customers.
You thrive in a customer-facing role, where your ability to communicate technical concepts clearly is crucial — you are proactive in helping customers avoid potential issues and dive deep to understand underlying problems. Your experience working with technical account managers, sales, and solution architects equips you to be a subject matter expert on enterprise account and billing issues. You are passionate about ensuring the success of AWS as a leading technology platform.
What you'll do
In this role, you will engage with U.S. Government and enterprise customers, providing training, support, and analysis to ensure their success with AWS services such as Amazon EC2 and Amazon S3. You will be the customer-facing voice for these clients, addressing complex account and billing issues while collaborating with other members of the AWS Enterprise team. Your responsibilities will include proactively helping customers avoid potential issues and diving deep to understand the underlying issues to help resolve problems effectively.
You will work closely with technical account managers, sales, and solution architects to provide comprehensive support and guidance. Your role will involve analyzing customer needs and providing tailored solutions that leverage AWS technologies. You will also be responsible for maintaining strong relationships with customers, ensuring they receive the highest level of service and support.
What we offer
Amazon provides a competitive hourly wage ranging from $24.00 to $43.00, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our customers and the AWS platform. Join us at Amazon and be part of a team that is dedicated to innovation and excellence in cloud computing.
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