Customer Success Manager • Senior

Who you are

You have extensive experience in customer solutions management, particularly within the cloud services domain — your background includes guiding clients through complex cloud transformations and ensuring their success in adopting AWS. You excel at fostering collaboration among diverse teams, including sales, support, and engineering, to achieve customer objectives. Your strong communication skills enable you to engage effectively with both clients and AWS leadership, ensuring alignment on strategic initiatives.

You are adept at translating strategic account plans into actionable steps — you understand the importance of operational governance and education in a successful cloud journey. Your ability to manage reporting functions and track progress against key milestones is a testament to your organizational skills. You thrive in environments where you can lead training sessions and facilitate onboarding processes for clients, ensuring they are well-equipped to utilize AWS services effectively.

Desirable

Experience with cloud technologies beyond AWS is a plus, as is familiarity with financial services. You are comfortable working in a fast-paced environment and can adapt to changing client needs while maintaining a focus on delivering results.

What you'll do

In this role, you will be responsible for guiding AWS clients through their cloud adoption journey, ensuring they receive the support and resources necessary for success. You will collaborate with various AWS teams to streamline processes and enhance customer experiences. Your responsibilities will include managing client relationships, conducting training sessions, and providing insights into operational best practices. You will also play a key role in planning and executing client engagement strategies, ensuring that all stakeholders are aligned on objectives and outcomes.

You will lead initiatives aimed at improving client satisfaction and driving innovation within their AWS environments. By leveraging your expertise, you will help clients navigate the complexities of cloud adoption, from operational considerations to governance frameworks. Your role will involve regular communication with clients to assess their progress and address any challenges they may face.

What we offer

Amazon provides a competitive salary range of CAD 126,000.00 to CAD 210,400.00 annually, along with a comprehensive benefits package that includes retirement savings plans and paid time off. You will have the opportunity to work in a dynamic environment where your contributions directly impact client success and AWS's growth in the financial services sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.