Customer Success Manager • Senior

Who you are

You have a strong background in analytical insights and program management, with a proven track record of driving success in a collaborative environment. Your communication skills enable you to effectively share data-driven insights with stakeholders, ensuring alignment across teams. You thrive in fast-paced settings and are adept at identifying opportunities for efficiency improvements and enhancing Seller experiences. Your experience in developing business plans from the ground up demonstrates your ability to think strategically and execute effectively.

Desirable

Experience in e-commerce or global selling environments is a plus, as is familiarity with cross-functional collaboration in diverse teams. You are innovative and excel in execution, always looking for ways to improve processes and outcomes.

What you'll do

In this role, you will conduct deep-dive analyses to uncover key success drivers and obstacles for Sellers, focusing on both Seller and Sales behavior. You will develop comprehensive business plans aimed at driving Seller success, particularly in the context of new regions. Your responsibilities will include working closely with the China Account Manager team, PMO team, and Marketplace partners to ensure that all initiatives are aligned with global strategies. You will be expected to thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, and communication skills.

What we offer

At Amazon, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team and contribute to the success of millions of Sellers. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making history and driving success for our Sellers on a global scale.