Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in a fast-paced environment where you’ve built trust with various stakeholders. You are detail-oriented and possess excellent problem-solving abilities, allowing you to tackle complex challenges effectively. Your communication skills are top-notch, enabling you to convey complex analytical results clearly and concisely. You thrive in ambiguous situations and can identify root causes while devising simple solutions. Your self-motivation drives you to achieve business goals and deliver the best results for customers.

What you'll do

As a Senior Customer Success Manager, you will act as the single owner of the business domain within the ESM team, responsible for setting and achieving business goals. You will collaborate with multiple teams on various programs and projects, ensuring that solutions are highly usable, scalable, and maintainable. Your role will involve hands-on engagement with stakeholders to drive greater efficiency and productivity. You will also be tasked with identifying opportunities for improvement and implementing strategies that enhance customer satisfaction and success.

What we offer

At Amazon, you will be part of a team that is dedicated to providing businesses the opportunity to sell their goods on a global platform. You will have the chance to work in a dynamic environment where your contributions directly impact the success of thousands of businesses. We offer competitive compensation and a supportive work culture that values innovation and collaboration.