It Support • Entry-Level

Who you are

You are a self-motivated individual with a passion for technology and problem-solving. As an IT Support Engineer I, you have a foundational understanding of computer hardware, operating systems, and enterprise application software. You thrive in a fast-paced environment and are eager to take on new challenges while supporting Amazon's operations. Your ability to troubleshoot straightforward problems and determine when to deviate from standard practices sets you apart.

You possess strong communication skills, allowing you to effectively collaborate with teams and motivate others in finding solutions to technical hurdles. Your attention to detail and commitment to delivering exceptional service align with Amazon's core values. You are ready to take ownership of your responsibilities and contribute to the success of the Operations Tech Solutions team.

What you'll do

In this role, you will implement technical solutions and provide high-quality support for computer hardware and software across various Amazon Operations sites. You will be responsible for troubleshooting and resolving issues related to IT infrastructure, ensuring that operations run smoothly. Your day-to-day tasks will involve network engineering and troubleshooting, as well as providing support for operating systems and enterprise applications.

You will work closely with other IT professionals to develop new technology solutions in-house and support the launch of new Amazon Operations facilities. Your role is crucial in maintaining the speed and accuracy that Amazon is known for, and you will play a vital part in delighting customers by ensuring that packages are delivered efficiently.

What we offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1. You will have access to a matching 401(k) program and up to 20 weeks of paid parental leave. The work environment is casual, allowing you to dress comfortably while you contribute to the team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.