It Support • Entry-Level

Who you are

You are a self-motivated individual with a passion for technology and problem-solving. As an IT Support Engineer I, you have a foundational understanding of computer hardware and operating systems, and you are eager to learn and grow in your role. You thrive in a fast-paced environment and are comfortable troubleshooting straightforward problems that may not have defined standard operating procedures. Your ability to adapt and find solutions is key to your success in this position.

You possess strong communication skills, allowing you to effectively interact with team members and customers alike. You understand the importance of delivering exceptional service and are committed to ensuring that IT infrastructure runs smoothly. Your technical skills include familiarity with both Windows and Linux operating systems, and you are comfortable working with SQL databases. You are ready to take ownership of your responsibilities and contribute to the success of Amazon Operations.

What you'll do

In this role, you will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software. You will be responsible for troubleshooting and resolving issues that arise within the IT infrastructure across various sites in your geographical area. Your day-to-day tasks will involve diagnosing hardware and software problems, providing timely solutions, and ensuring that all systems are functioning optimally.

You will collaborate with other team members to foster solutions to the challenges faced by Amazon Operations. This may include supporting the launch of new facilities and developing new technology in-house. Your role is vital in maintaining the speed and accuracy that Amazon is known for, and you will play a key part in delivering exceptional service to customers.

What we offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will enjoy a casual dress code at each of our locations, where jeans, t-shirts, and safety shoes are the norm. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team.