It Support • Mid-Level

Who you are

You are an experienced IT Support Technician with a hands-on approach to solving technical issues. You have a strong understanding of end-user device support and are familiar with Return Merchandise Authorization (RMA) processes. Your ability to diagnose and repair technical problems is complemented by your skills in documenting resolutions for reporting purposes. You thrive in a collaborative environment and are eager to contribute to continuous improvement initiatives within the IT infrastructure.

You possess excellent communication skills, allowing you to effectively interact with team members and stakeholders. Your attention to detail ensures that all technical support tasks are completed accurately and efficiently. You are proactive in identifying potential issues and are committed to providing exceptional service to end users. Your experience in managing IT equipment lifecycle and change control processes makes you a valuable asset to the team.

Desirable

Experience with IT infrastructure management and familiarity with capital/demand planning would be beneficial. Knowledge of material management and liquidation processes is a plus. You are adaptable and open to taking on special projects that enhance the overall efficiency of IT operations.

What you'll do

In this role, you will be responsible for providing hands-on technical support for end-user devices across Amazon Fulfillment facilities. You will identify and diagnose issues, repair, test, and validate devices, and create vendor RMAs as needed. Your role will involve documenting resolutions for reporting purposes, ensuring that all technical support activities are tracked and managed effectively.

You will work closely with the Rapid Asset Deployment (RAD) organization to support new building expansions and changes. Your contributions will directly impact the efficiency of shipping packages to millions of customers. You will also engage in continuous improvement initiatives, collaborating with engineers and other team members to enhance IT support processes.

Your responsibilities will include managing the lifecycle of IT equipment, overseeing change control processes, and ensuring that all end-user devices are functioning optimally. You will play a key role in supporting new site launches globally, contributing to the overall success of Amazon's fulfillment operations.

What we offer

Amazon provides a dynamic work environment where you can grow your skills and advance your career. You will have access to a full range of medical, financial, and other benefits as part of your total compensation package. The company values innovation and encourages employees to take initiative in their roles. You will be part of a team that is dedicated to improving customer experiences through effective IT solutions. This position offers the opportunity to make a significant impact within a leading global organization.