It Support • Entry-Level

Who you are

You are a motivated individual eager to join Amazon as a Data Centre Technician. With a foundational understanding of operating systems, you are ready to troubleshoot and resolve infrastructure issues effectively. You thrive in a collaborative environment, working alongside software, hardware, and network engineers to ensure the smooth operation of AWS data centers. Your attention to detail and problem-solving skills will help you maintain high standards for safety and security in the cloud infrastructure.

You possess a strong willingness to learn and grow within the role, as you will be the primary resolver for your support team. You are comfortable creating and maintaining documentation on the technologies you support, and you can convey Standard Operating Procedures (SOPs) to junior staff. Your understanding of the equipment you support will enable you to innovate and achieve the best results for customers.

What you'll do

As a Data Centre Technician, you will be responsible for troubleshooting and resolving a variety of infrastructure issues. You will work closely with your team to ensure that all AWS data centers operate efficiently, providing continual access to customers. Your role will involve collaborating with engineers and specialists across AWS to address complex problems and implement solutions. You will also be tasked with creating documentation and SOPs, ensuring that knowledge is shared effectively within your team.

You will gain hands-on experience with AWS technologies and develop your troubleshooting skills on various operating systems. Your contributions will directly impact the performance and reliability of AWS services, making you an integral part of the team that keeps the cloud running. You will have the opportunity to work on challenging problems, enhancing your technical skills and understanding of cloud infrastructure.

What we offer

At Amazon, you will be part of a diverse and inclusive culture that values bold ideas and empowers you to take ownership of your work. You will have access to ongoing training and development opportunities, allowing you to grow your career within the company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in delivering the highest standards for safety and security while providing innovative solutions for our customers.