It Support • Mid-Level

Who you are

You are a self-motivated individual with a strong commitment to improvement and a passion for technology. You thrive in a fast-paced environment and are eager to take on new challenges while motivating teams to foster solutions. Your ability to work collaboratively with others is essential as you support the operations team in resolving technical problems across various disciplines. You understand the importance of delivering exceptional service and are dedicated to ensuring that Amazon's operations run smoothly.

You have experience in IT support, with a focus on troubleshooting and resolving technical issues. Your skills in supporting IT infrastructure are complemented by your ability to communicate effectively with team members and stakeholders. You are proactive in identifying potential hurdles and are committed to finding solutions that enhance operational efficiency. You are excited about career development opportunities and are eager to progress your career at Amazon.

What you'll do

As an IT Support Associate II, you will play a vital role in supporting Amazon's operations team by resolving technical problems within the facilities. You will be responsible for providing nonstop global IT support, ensuring that all systems are functioning optimally. Your role will involve collaborating with various teams to identify and address technical challenges, contributing to the overall success of Amazon's operations. You will take ownership of your responsibilities, ensuring that you deliver high-quality support to your colleagues and customers alike.

You will have the opportunity to participate in career development initiatives, allowing you to grow your skills and advance within the company. Your contributions will directly impact the efficiency and effectiveness of Amazon's operations, making you an integral part of the team. You will be encouraged to share your insights and ideas, fostering a culture of continuous improvement within the organization.

What we offer

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1. You will have access to a matching 401(k) program and up to 20 weeks of paid parental leave. The work environment is casual, allowing you to dress comfortably while you contribute to the team's success. You will also benefit from various support programs, including mental health support and flexible spending accounts. Join Amazon and be part of a team that values your contributions and supports your career growth.