Systems Engineer • Mid-Level

Who you are

You have a solid background in systems engineering, with experience in troubleshooting and resolving customer issues. Your expertise in AWS and Linux allows you to innovate fixes and keep software up-to-date, ensuring operational excellence in service delivery. You are comfortable with ambiguity and change, always striving to understand customer pain points and find resolutions quickly and completely. Your networking knowledge enables you to identify and troubleshoot connectivity issues effectively, making you a valuable asset to the team.

You possess strong communication skills, allowing you to collaborate effectively with senior engineers and other team members. You are a self-starter who takes ownership of your work and is dedicated to improving processes through automation. Your customer-obsessed mindset drives you to deliver the best results for clients, ensuring their needs are met with efficiency and care.

What you'll do

In this role, you will spend a majority of your time operating and improving one of Amazon's largest software systems. You will dive deep into understanding the root causes of customer issues, investigating metrics that are trending incorrectly, and consulting with senior engineers to implement solutions. Your responsibilities will include troubleshooting and innovating fixes for various systems, as well as automating manual processes to enhance operational efficiency.

You will be responsible for maintaining software updates and providing data and metrics that help manage the capacity and efficiency of AWS services. Your role will also involve collaborating with cross-functional teams to ensure seamless service delivery and operational excellence. You will be expected to implement best practices in operational excellence and contribute to the continuous improvement of AWS infrastructure.

What we offer

Amazon offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and be part of a team that is redefining cloud infrastructure. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a significant impact on how AWS operates and serves its customers.