Operations Manager • Mid-Level

Who you are

You have a proven track record in operations management, ideally within a fast-paced environment. Your experience includes managing teams and driving operational excellence, ensuring that productivity goals are met while maintaining high standards of service. You are adept at problem-solving and can effectively communicate operational metrics to senior leadership. Your ability to build and develop talent is key, as you will create and implement a talent plan for your site, focusing on performance and career management.

You thrive in dynamic environments and are comfortable managing relationships with multiple Delivery Service Providers (DSPs). Your leadership style fosters collaboration and accountability, enabling your team to exceed expectations. You understand the complexities of managing operations on a 24/7 basis and are committed to delivering the best results for customers.

What you'll do

As an Operations Manager at Amazon, you will oversee the daily operations of a Delivery Station, ensuring that orders are delivered efficiently and accurately. You will be responsible for driving operational goals and metrics, presenting these regularly to the senior leadership team. Your role will involve problem-solving to close gaps between performance and goals, ensuring that your team is aligned with Amazon's customer-centric mission.

You will lead a team of associates, focusing on hiring and developing top talent. This includes creating a comprehensive talent acquisition strategy and implementing performance management processes. You will also be responsible for fostering a culture of continuous improvement, encouraging your team to innovate and find new ways to enhance operational efficiency.

In this role, you will collaborate closely with various stakeholders, including DSPs and senior management, to ensure that operational standards are met. Your ability to communicate effectively and build strong relationships will be crucial to your success. You will also be expected to analyze operational data to identify trends and areas for improvement, driving initiatives that enhance service delivery and customer satisfaction.

What we offer

At Amazon, we offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a dynamic team that is committed to operational excellence and customer satisfaction. Our culture encourages innovation and collaboration, providing you with the resources and support needed to succeed in your role. Join us in our mission to be the most customer-centric company on earth.