Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally with experience in fast-paced environments. Your leadership skills shine as you motivate and coach team members to achieve their best performance. You understand the importance of operational metrics and are committed to maintaining high standards of quality and safety in the workplace. You are adept at implementing policies consistently and fairly, ensuring that all team members are supported in their roles. Your experience includes managing end-to-end operations, where you have successfully met customer-facing metrics while upholding team morale. You are passionate about driving results and continuously improving processes to enhance service delivery.

Desirable

Experience in the grocery or retail sector is a plus, as is familiarity with fast delivery models. You are comfortable using data to inform decisions and are always looking for ways to innovate and improve operational efficiency. You thrive in collaborative environments and enjoy working closely with cross-functional teams to achieve common goals.

What you'll do

In this role, you will manage daily operations for Amazon's Ultra Fast Grocery service, overseeing either a large site or multiple smaller sites. You will be responsible for ensuring that operational targets are met while maintaining a focus on quality and safety. Your leadership will be crucial in driving performance management, where you will prepare reports and provide feedback on team members' productivity and performance. You will implement Amazon policies effectively, ensuring that attendance tracking and other operational standards are adhered to consistently. Your role will involve motivating your team, fostering a positive work environment, and ensuring that all associates are equipped to deliver exceptional service to customers.

You will also play a key role in redefining fast delivery models, contributing to the overall mission of Amazon to be the go-to place for customers to find and buy anything online. Your insights and leadership will help shape the future of grocery delivery, making a significant impact on customer satisfaction and operational success.

What we offer

At Amazon, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to innovation and excellence in service delivery. Join us in making history as we redefine the grocery experience for our customers.