Operations Manager • Lead

Who you are

You have a strong background in data center operations management, with experience leading teams and ensuring operational excellence. You understand the complexities of managing hardware, networking, and logistics in a fast-paced environment, and you thrive on solving challenging problems. Your leadership style inspires your team to achieve their best, and you are committed to fostering an inclusive culture that values diverse perspectives.

You possess excellent communication skills, allowing you to collaborate effectively with cross-functional teams, including software, hardware, and network engineers. You are data-driven, using metrics and KPIs to guide your decisions and improve team performance. Your ability to troubleshoot and resolve technical issues is complemented by your strategic thinking and process improvement mindset.

What you'll do

As the Data Center Operation Manager, you will lead and manage a team of Data Center Technicians, focusing on their development and performance management. You will oversee the daily operations of the data center, ensuring that all systems, hardware, and network devices are maintained and functioning optimally. Your role will involve managing ticket queues, shift arrangements, and hardware logistics to ensure efficient operations.

You will drive improvements in team processes and technology innovation, implementing automation where possible to enhance efficiency. Monitoring operational KPIs and metrics will be a key part of your responsibilities, ensuring that all targets are met and that the data center operates at the highest standards of safety and security. You will also be responsible for managing outages and ensuring that customer needs are met promptly and effectively.

What we offer

At Amazon, you will be part of a diverse and inclusive team that values bold ideas and empowers you to take ownership of your work. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where your contributions directly impact the success of AWS infrastructure services, ensuring that our customers have continual access to the innovation they rely on.