Senior Product Manager • Senior

Who you are

You have 5+ years of experience in product management, ideally within the fashion retail or e-commerce sectors — your expertise lies in transforming customer insights into actionable strategies that drive growth and loyalty. You possess strong analytical skills and are proficient in data analysis tools and visualization platforms, allowing you to translate complex customer data into business strategies that yield measurable improvements.

Your collaborative mindset enables you to work effectively across various departments, including Marketing, Merchandising, and Technology. You have a proven track record of influencing senior leadership through data-driven presentations and strategic recommendations, showcasing your exceptional communication abilities. You are customer-obsessed and understand the dynamics of retail, which helps you shape customer-centric initiatives.

Desirable

Experience in CRM and loyalty strategies is a plus, as is familiarity with customer behavior analytics. A background in the fashion retail industry will be beneficial, but strong customer strategy experience from other sectors is also valuable.

What you'll do

In this pivotal role, you will drive the customer strategy for Zappos, shaping how the company understands and engages with its customer base. You will lead initiatives that leverage data-driven insights to enhance customer loyalty and growth. Collaborating closely with cross-functional partners, you will execute customer-centric initiatives that align with the overall business strategy.

You will be responsible for analyzing customer insights and research to inform strategic decisions. Your role will involve creating and implementing CRM strategies that foster customer engagement and retention. You will also work on developing loyalty programs that resonate with customers and enhance their experience with Zappos.

Your analytical expertise will be crucial in measuring the success of customer initiatives and making data-driven recommendations for improvement. You will present findings and strategies to senior leadership, ensuring that customer insights are at the forefront of business decisions.

What we offer

Amazon provides a comprehensive benefits package, including equity, sign-on payments, and a full range of medical and financial benefits. You will have the opportunity to work in a dynamic environment that values customer obsession and innovation. Join us at Zappos and be part of a team that is dedicated to enhancing the customer experience through strategic initiatives and data-driven insights.